State Farm® Insurance Agent Chan Chitwood
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Nicholas Aliffi
September 28, 2026
"Always a pleasure to stop in for all my needs! I like to visit in person, Sharon and Melissa are always very helpful and friendly and have helped me with setting up both home insurance as well as auto for multiple cars."
Princess Sturkey
September 17, 2026
"Excellent service from State Farm! The staff is always friendly, professional, and helpful. They take the time to answer questions, explain coverage clearly, and make sure you’re getting the insurance that fits your needs.
I’m very happy with the quality of the insurance coverage. It’s great to have a team I can trust and feel comfortable reaching out to whenever I need help. Highly recommend State Farm for great service, reliable insurance, and good value!"
Genie McDill
September 15, 2026
"My best friend recommended this agency to me when it became necessary for me to aquire auto insurance. I'm certainly glad she did!
Ms.Sharon Waters was exactly what I needed. She was personable,knowledgeable, and more than happy to answer every question I had.She clearly explained the recommendations she was suggesting
and I knew I had found an agency that would stand behind their policy and an Agent who would be readily available should the need arise."
"Thank you for giving us a chance to serve you Mrs. McDill. We look forward to building a relationship with your family. We really appreciate your feedback and the 5-star review! "
Sheilah Cason
September 15, 2026
"I have had great service with this company. Always friendly staff and so helpful. I ready want to say thank you to Sharon for all her assistance to me with my policies and paperwork."
"Thank you Ms. Cason for your review and comments. It has been our pleasure working with you and your mother over the years! We appreciate your business and loyalty to our agency."
Brenda Mattison
September 14, 2026
"I have been with State Farm for 25+ years and have always dealt directly with Sharon Waters. She is the absolute best in the insurance field. She is extremely knowledgeable! She is always kind and patient no matter how busy the office is. I moved from the Greenwood area over 15 yrs ago but because of Ms Waters, I keep my insurance with the Chan Chitwood Agency. I highly recommend this office because of the top notch insurance service that i have always received from Ms. Waters!"
Abigail Gracia
September 10, 2026
"Thank you so much Sharon Odom Waters for helping me out with my SR22 insurance, it was very smooth and super fast , Sharon was super nice and the prices are very reliable. Thank You State Farm ."
matthew bennett
September 8, 2026
"Fast and exceptional service"
Nicholas Ramos
August 31, 2026
"Sharon was amazing in helping me switch my insurance over and getting me a discount on my policy!"
Candace Griffin
August 27, 2026
"I had a great experience working with Katelyn! She was incredibly helpful, patient, and knowledgeable throughout the entire process. She took the time to explain my options, answer all of my questions, and made sure I understood everything before making a decision. I never felt pressured, and her customer service was outstanding. I highly recommend her to anyone looking for an insurance agent who truly cares about their clients!"
Phyllis Linsenbigler
June 2, 2026
"My first experience with Sharon at State Farm was seamless. Was able to service all my needs for both Auto and Home Insurance. Hope I never have to use it but I know I will be in good hands if I do."
Augustus
May 1, 2026
"We’ve worked with Chan and his team for years and have always received excellent service.
Katelyn recently helped me close out my father’s policies and was absolutely wonderful—responsive, professional, and a pleasure to work with.
Highly recommend this office!"
Greg Nix
May 1, 2026
"Katelyn did a phenomenal job taking care of my billing issue. She was professional and yet down to earth."
Lynda Lovvorn
April 20, 2026
"Always fast and great service."
Silencer TrappingLLC
April 14, 2026
"So let’s be honest here, No one wants to have to deal with an insurance agent. But if you have to definitely call Katelyn! She saved me $360 a month And I got services I was never even told existed. Truthfully, can’t say enough good things about this service I received. 10/10 will recommend again!!!"
Noel Muniz
March 30, 2026
"I have never had such a good experience with an insurance company. The whole staff is great especially Katelyn. They have helped me with claims and billing for my house and cars."
Linda Jones
March 20, 2026
"Sharon is the best. I am so happy to have my house and vehicles all covered by State Farm again. She goes above and beyond to really help. And of course State Farm has always been a great company."
shuntayus brown
March 13, 2026
"Sharon was a great help for me I highly recommend her!"
YUAN-HAO (ymikk)
March 11, 2026
"Sharon’s customer service is very good, and she knows what customers want. If you have any car related insurance, you will not be disappointed to come to State Farm in Greenwood."
steffon martin
March 10, 2026
"Chan Chitwood and his team are fantastic! Super knowledgeable, friendly, and always quick to help with my auto and home insurance needs. Saved me money without cutting coverage. Highly recommend this Greenwood gem!”"
Sue0968
February 27, 2026
"Been with them a couple of years and always been fair with their prices."
Dylan
February 17, 2026
"I worked with Katelyn Lindsey to get home and auto set up. Process was easy and the price was great!"
Zach Haygood
January 23, 2026
"Great place and great people"
" Thanks for the great review! We are happy to read that our team has been able to provide exceptional service for you. We're glad you had a great experience and we look forward to continuing to exceed your expectations! Please let us know what we can do for you in the future."
Franchesca
November 26, 2025
"I am really enjoying my experience with Chan Chitwood’s agency. They attend my needs off the bat. Great customer service, thanks!"
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Allison Allison
November 26, 2025
"I will be finding another agency ASAP. I’ve honestly never been this disappointed in a business.
Without going into all the ugly details, i can say for a fact that they made changes to MY CAR in MY NAME without even speaking to me first.They also did this to my daughters car. I didn’t know it was possible/legal to cancel insurance that was ALREADY paid for and it was requested by my X……i was even told “we felt sorry for him”
SERIOUSLY????? I thought this was a professional business????? Clearly not!
I’ve been with this agency for over 10 years……..and this is the treatment i got because of their “feelings”……DISGUSTING!!"
"Well, you went into the ugly details under the Serenity Stables complaint below, so we'll elaborate exactly what happened. Your "X" was the rightful, legal owner of the POLICY that was cancelled. He has every right to cancel a policy in his name only. We recognized that the family was going through a nasty separation/divorce and you were contacted immediately that a new policy would need to be written. We actually tried to get your "X" to sign over all rights to the policy and simply transfer the policy directly to you. He refused, and you were again contacted immediately. So, we actually attempted to complete a simple ownership transfer directly to YOU and avoid the process of you re-writing another policy.
It's a shame when two grown adults can't get along and make things much more difficult than it has to be. Makes it even more difficult when people think we chose one side over the other. WE DON'T choose sides, we try to legally protect all parties involved and do the best we can when given difficult marital situations.
What's funny is you updated a former 5-star review written June 2022 which was full of compliments about how professional we'd been for the past 10 years. Somehow all that changed when the dynamics of your home changed. Nothing has changed about our office, and we'll let our 25 years in business stand on their own merits. "
Serenity Stables
November 25, 2025
"This used to be a great place. I can honestly say I have never been so disappointed by the customer service. Unfortunately im going through a break up and they made changes to my policy without confirmation from me as well as telling me they “ felt sorry “ for my x…..disgusting….. I will be looking for a different State Farm agency …. This one is disappointing at best."
"We DO NOT have a business relationship with "Serenity Stables" so shame on you for writing up two separate complaints under the name of Allison Allison. Yes, it's unfortunate when families go through break-ups/divorce because we're dragged into the middle of the family mess. The policy in question was cancelled by the "rightful owner of the policy" on the account. You were contacted immediately by our office that the policy was being cancelled by the rightful owner of the policy, and a new policy would have to be written since your spouse refused to sign a release of credits and transfer the policy directly to you. You were sent a new U&W form by email to complete and return to complete that new application. "